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| Shipping & Returns |
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Domestic Shipping (UK):
Most of our orders within the U.K. are now shipped by Business
Post Carriers. The delivery to the UK is available as 2 or 3
day service (subject to stock) and there is a reliable tracking
service should there be a problem. This does still depend upon
weight. Parcels weighing over 1kg in weight will automatically
be sent using nextday service unless otherwise specified. Most
orders placed before 2PM will usually be despatched sameday.
Orders placed late Friday afternoon or on a weekend, will not
be sent until the following Monday.
Insurance
All Business Post UK and Europe parcels are insured for £10
per kilo by default, but additional Insurance cover is available
for more vaulable packages at a cost of £3 / £1000 value. This
should be requested on the order by requesting insurance in
Checkout comments box. This cover does not protect against consequential
or commercial loss but does cover against damage or parcel misplacements.
Thankfully, a VERY rare occurrance.
A Saturday delivery (UK Only) is available but at extra £20.00 + VAT, please indicate this in the comments section of the checkout form and we will advise you of the additional cost by phone or email.
We use Business Post for Northern Ireland and Royal Mail for
the Irish Republic, and deliveries will take longer (3 - 4 days).
Low Order Charge
Orders made which are of a value lower than £30 are subject
to a low order charge. This is currently set to £5 + VAT.
All Prices are listed without VAT
Prices are listed exclusive of VAT but for the UK and European
Union and will be subject to VAT @ 17.5%, this will be seen
in Red writing in brackets below the vat exclusive price. Countries
OUTSIDE of these areas will not be charged VAT but WILL incurr
local customs and excise charges upon delivery. Please ensure
that you log-in to see the correct Tax position for your country
and status.
Companies who are within Europe and are VAT Registered, will
NOT be charged VAT provided they supply their VAT number on
the Checkout form. Customers in the Channel Islands are exempt
from VAT charges.
The standard delivery is for packages weighing up to 10kg, bear
in mind that a Comfort CPU or SEP will weigh 5kg alone and a
100m roll of cable 4kg! Heavier packages are charged additionally
pro-rata/kg. You can track your delivery by clicking the 'Tracking'
link. Insurance (loss & damage except consequential) is available
only for UK orders at an additional cost.
Warranty and Returns Policy
We want you to be happy with your purchase, we guarantee all
the items we sell for a period of 12 months from sale against
defect and failure to perform. Items which do fail to perform
within the warranty period, will at our discretion, be repaired
or replaced free of charge. Please fill-in our RMA request form
here: [RMA]
Within 30 days
If within 30 days you are not happy with the item and have received
technical assistance and the problem persists, then dependent
on the analysis, you can choose to have either replace the item
or provide a refund (except for original delivery charges).
If the part is wrongly ordered and you are returning it, please
ensure that you return it in the original packaging, and that
it is in a re-sellable condition. We will refund you the cost
within 2 days of receiving your item back. Items MUST be returned
in the condition they were sold in.
After 30 days and Specially Ordered Products
If you are returning an item which is not faulty, after 30 days
of purchase or are returning stock which has been specially
ordered on your behalf (not normally in our product catalogue),
then we reserve the right to charge a re-stocking fee of 30%
which will be subtracted from your refund or credit note upon
receipt of the goods. Delivery charges cannot be refunded. Items
MUST be returned in the condition they were sold in. Unused
goods older than 3-months cannot be returned for a credit.
Back-Orders Policy
If we are unable to ship all the goods due to an item being
out of stock, we will ship the short items free of charge once
they have arrived in stock.
Overseas Shipping:
FedEX Air freight is used for international shipments. Allow a few days for delivery. Contact us for large order, etc.
Please Note: These rates are for most items. We reserve the right to adjust charges to reflect the additional cost of shipping items of greater than average weight (such as bulk orders).
Shipping & Handling is based on weight of the Order using the
following schedule (all prices in GBP and exclude VAT)
| Legend |
FeDEX |
Business
Post |
Parcel Force
International Std |
Royal Mail
1st Class |
| Weight
|
UK
2 Days |
UK
2 Days Insured |
N.Ireland
/Highlands 3 Days |
Ireland/
CH Islands
2-3 Days |
Middle
East
4-6 Days |
Europe
Central 4-6 Days |
Europe
South
4-6 Days |
Europe
North
4-6 Days |
Far
East/
3- 5 Days |
North
America
|
Eastern
Europe/
Baltics |
South
America /RSA |
| CHC
Zone |
Zone
1 |
|
Zone
2 |
Zone
3 |
Zone
4 |
Zone
5 |
Zone
6 |
Zone
7 |
Zone
8 |
Zone
9 |
Zone
10 |
Zone
11 |
| Fedex
/ Bus Post Zone |
|
|
|
|
Fedex
Zone C |
BP
A/B |
BP
C |
BP
D |
Fedex
Zone B |
Fedex
Zone A |
Fedex
Zone 3 |
Fedex
Zone D |
| 0
- 0.5 kg |
3.99 |
3.99 |
3.99 |
7.50 |
|
16.00 |
|
|
28.00 |
15.00 |
16.00 |
|
| 0.5
-1 kg |
8.99 |
11.00 |
21.00 |
21.00 |
|
16.00 |
|
|
28.00 |
15.00 |
16.00 |
|
|
2 kg |
8.99 |
11.00 |
22.00 |
22.00 |
|
28.00 |
|
|
34.00 |
23.00 |
18.00 |
|
| 4kg |
8.99 |
12.50 |
22.00 |
22.00 |
|
28.00 |
|
|
45.00 |
35.00 |
22.00 |
|
|
6kg |
9.50 |
12.50 |
24.00 |
23.00 |
|
30.00 |
|
|
56.00 |
64.00 |
30.00 |
|
|
8kg |
9.50 |
12.50 |
25.00 |
23.00 |
|
34.00 |
|
|
65.00 |
75.00 |
30.00 |
|
| 10kg |
10.50 |
13.50 |
25.00 |
25.00 |
|
36.00 |
|
|
75.00 |
87.00 |
40.00 |
|
|
12kg |
10.50 |
13.50 |
28.00 |
25.00 |
|
36.00 |
|
|
78.00 |
95.00 |
78.00 |
|
| 15kg |
10.50 |
13.50 |
29.00 |
37.00 |
|
38.00 |
|
|
82.00 |
105.00 |
82.00 |
|
| 18kg |
12.50 |
15.50 |
29.00 |
38.00 |
|
38.00 |
|
|
89.00 |
125.00 |
89.00 |
|
| 20kg |
13.50 |
16.50 |
29.00 |
41.50 |
|
38.00 |
|
|
115.00 |
140.00 |
115.00 |
|
|
25kg |
17.00 |
19.50 |
35.50 |
45.00 |
|
42.00 |
|
|
125.00 |
160.00 |
125.00 |
|
| 26kg
+ |
POA |
POA |
POA |
POA |
|
POA |
|
|
POA |
POA |
POA |
|
| Other
Locations |
Malta
0 - 4kg = £6.50 / 5- 15kg = £10.00
Parcel Force
|
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Customs Information
Customs forms for all international packages list the value of your order's contents as well as a description of the items. Comfort and security equipment are classified as commodities code 8473290000 (Electronic Assemblies). Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
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