 |
Categories |
 |
|
 |
Search Products |
|
|
|
|
|
Information |
|
|
|
| Shipping & Returns |
 |
|
|
Local Shipping (British Isles):
Most of our orders within the lands of England, Scotland, Wales
and Northern Ireland are now shipped by Royal Mail Special Delivery,
Hermes or if lighter will ship in regular mail. The delivery
to the British Isles is available as 2 or 3 day service (subject
to stock) and there is a reliable tracking service should there
be a problem. This does still depend upon weight. Parcels weighing
over 1kg in weight will automatically be sent using nextday
service unless otherwise specified. Most orders placed before
2PM will usually be despatched within 2 days. Orders placed
late Friday afternoon or on a weekend, will not be sent until
the following Tuesday.
Insurance
All Courier parcels are insured for £10 per kilo by default,
but additional Insurance cover is available for more vaulable
packages at a cost of £3 / £1000 value. This should be requested
on the order by requesting insurance in Checkout comments box.
This cover does not protect against consequential or commercial
loss but does cover against damage or parcel misplacements.
Thankfully, a VERY rare occurrance.
A Saturday delivery (British Isles) is available but at extra
£20.00, please indicate this in the comments section of the
checkout form and we will advise you of the additional cost
by phone or email.
We use Special Delivery for Northern Ireland and Royal Mail
for the Irish Republic, and deliveries will take longer (3 -
4 days).
Low Order Charge
Has been discontinued, if you see one, just email us and we
will remove it.
All Prices will not be added with Tax
Prices shown are what you actually pay
as we do not charge tax, this applies to all countries. Countries
OUTSIDE of these British Isles may incurr local customs and
excise charges upon delivery.
The standard delivery is for packages weighing up to 10kg, bear
in mind that a Comfort CPU or SEP will weigh 5kg alone and a
100m roll of cable 4kg! Heavier packages are charged additionally
pro-rata/kg. You can track your delivery by clicking the 'Tracking'
link. Insurance (loss & damage except consequential) is available
only for UK orders at an additional cost.
Warranty and Returns Policy
We want you to be happy with your purchase, we guarantee all
the items we sell for a period of 12 months from sale against
defect and failure to perform. Items which do fail to perform
within the warranty period, will at our discretion, be repaired
or replaced free of charge.
Within 30 days
If within 30 days you are not happy with the item and have received
technical assistance and the problem persists, then dependent
on the analysis, you can choose to have either replace the item
or provide a refund (except for original delivery charges).
If the part is wrongly ordered and you are returning it, please
ensure that you return it in the original packaging, and that
it is in a re-sellable condition. We will refund you the cost
within 2 days of receiving your item back. Items MUST be returned
in the condition they were sold in.
After 30 days and Specially Ordered Products
If you are returning an item which is not faulty, after 30 days
of purchase or are returning stock which has been specially
ordered on your behalf (not normally in our product catalogue),
then we reserve the right to charge a re-stocking fee of 30%
which will be subtracted from your refund or credit note upon
receipt of the goods. Delivery charges cannot be refunded. Items
MUST be returned in the condition they were sold in. Unused
goods older than 3-months cannot be returned for a credit.
Back-Orders Policy
If we are unable to ship all the goods due to an item being
out of stock, we will ship the short items free of charge once
they have arrived in stock.
Overseas Shipping:
UPS Air freight is used for international shipments. Allow a
few days for delivery. Contact us for large order, etc.
Please Note: These rates are for most items. We reserve the right to adjust charges to reflect the additional cost of shipping items of greater than average weight (such as bulk orders).
Shipping & Handling is based on weight of the Order using the
following schedule (all prices shown are what you pay and will
not have tax added)
| Legend |
UPS |
Hermes |
Special
Delivery |
Royal Mail
Surface |
| Weight
|
B.I.
2 Days |
B.I.
2 Days Insured |
N.Ireland
/Highlands 3 Days |
CH Islands
2-3 Days |
Middle
East
4-6 Days |
Europe
Central 4-6 Days |
Europe
South
4-6 Days |
Europe
North
4-6 Days |
Far
East/
3- 5 Days |
North
America
|
Eastern
Europe/
Baltics |
South
America /RSA |
| CHC
Zone |
Zone
1 |
|
Zone
2 |
Zone
3 |
Zone
4 |
Zone
5 |
Zone
6 |
Zone
7 |
Zone
8 |
Zone
9 |
Zone
10 |
Zone
11 |
| UPS
/ Hermes Zone |
|
|
|
|
UPS
Zone C |
BP
A/B |
BP
C |
BP
D |
UPS
Zone B |
UPS
Zone A |
UPS
Zone 3 |
UPS
Zone D |
| 0
- 0.5 kg |
3.99 |
3.99 |
3.99 |
3.99 |
|
10.00 |
|
|
12.00 |
12.00 |
12.00 |
|
| 0.5
-1 kg |
8.99 |
8.99 |
8.99 |
8.99 |
|
12.00 |
|
|
18.00 |
18.00 |
16.00 |
|
|
2 kg |
12.00 |
12.00 |
12.00 |
12.00 |
|
22.00 |
|
|
34.00 |
23.00 |
18.00 |
|
| 4kg |
12.00 |
12.00 |
12.00 |
22.00 |
|
28.00 |
|
|
45.00 |
35.00 |
22.00 |
|
|
6kg |
12.00 |
12.00 |
12.00 |
23.00 |
|
30.00 |
|
|
56.00 |
64.00 |
30.00 |
|
|
8kg |
12.00 |
12.00 |
12.00 |
23.00 |
|
34.00 |
|
|
65.00 |
75.00 |
30.00 |
|
| 10kg |
12.00 |
12.00 |
12.00 |
25.00 |
|
36.00 |
|
|
75.00 |
87.00 |
40.00 |
|
|
12kg |
15.00 |
15.00 |
28.00 |
25.00 |
|
36.00 |
|
|
78.00 |
95.00 |
78.00 |
|
| 15kg |
15.00 |
15.00 |
29.00 |
37.00 |
|
38.00 |
|
|
82.00 |
105.00 |
82.00 |
|
| 18kg |
15.00 |
15.00 |
29.00 |
38.00 |
|
38.00 |
|
|
89.00 |
125.00 |
89.00 |
|
| 20kg |
17.00 |
17.00 |
29.00 |
41.50 |
|
38.00 |
|
|
115.00 |
140.00 |
115.00 |
|
|
25kg |
17.00 |
19.50 |
35.50 |
45.00 |
|
42.00 |
|
|
125.00 |
160.00 |
125.00 |
|
| 26kg
+ |
POA |
POA |
POA |
POA |
|
POA |
|
|
POA |
POA |
POA |
|
| Other
Locations |
Malta
0 - 4kg = £6.50 / 5- 15kg = £10.00
UPS
|
|
Customs Information
Customs forms for all international packages list the value of your order's contents as well as a description of the items. Comfort and security equipment are classified as commodities code 8473290000 (Electronic Assemblies). Any customs or import duties are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
|
|
 |
|
|
| 0 items |
|
|
|
|
Bestsellers |
|
|
|
Currencies |
|
|
|
